Personal Data and Cookies Charter
Welcome to the website evcharge.totalenergies.com.
The Personal Data and Cookies Charter (hereinafter “Charter”) aims to inform you about your rights that you can exercise regarding the processing of your data and describes the measures that we take to protect these data.
TotalEnergies Charging Services is the « data controller » with responsibility for personal data processing on the website evcharge.total.com . These processing operations are carried out in accordance with the applicable law.
1. Purpose of processing, legal basis, the period of storage and types of data collected
When visiting the website, you may need to provide us with personal data such as first name, last name, company, professional phone number, professional email address, country residence etc. in order to use the services available and to allow us to handle your information requests.
- You gave us your consent to process your data. You can withdraw your consent at any time without jeopardizing any processing operations that have already been completed, by writing to the following address: [email protected] or by mail to TotalEnergies Charging Services, Marketing & Communication Department, 6 rue Dewoitine 78140 VELIZY VILLACOUBLAY, FRANCE
In our online forms, the mandatory fields are marked with an asterisk. If you do not provide answers to the mandatory questions, we will not be able to provide you with the service(s) requested.
Your personal data will not be processed subsequently in a way that is incompatible with the purposes described above or below the collection forms.
2. Recipients of the data
In order to process your personal data according to the Charter, your personal data may be communicated to one or more of the data controller's departments or to TotalEnergies Group subsidiaries and one or more partners, independent distributors or subcontractors : Installation and Maintenance subcontractor network.
If you leave a comment intended to be posted online, we may be required to publish some of your personal data on the website. Given the characteristics of the internet, namely the unrestricted capture of published data and the fact that it is difficult, or even impossible, to control how third parties can use these data, we recommend you not mention your personal data and we inform you that you can object to this publication by contacting us at the address mentioned below.
3. Data security and confidentiality
The data controller takes appropriate steps to preserve the security and confidentiality of your personal data, including to prevent them from being distorted, damaged or disclosed to unauthorized third parties.
4. Cookies management
A cookie is a file which enables a website evcharge.total.com to save information relating to your computer’s browsing of the website to make your visits to the website smoother.
Cookies are text files that are stored on your computer’s browser. They allow access to various information about you. Some of them belong to the publisher of the website (First party) and some to third parties. The table below details each cookie on the website evcharge.total.com.
We enable cookies once you have given your consent, except for technical cookies that are necessary to provide the service you request on evcharge.totalenergies.com.
| Cookie issued by TotalEnergies Charging Services | Description | Duration |
|---|---|---|
| Site (has_js) | Contains information on the navigation session and gives the user access to the website | Deleted at the end of the session |
| Site (cookie_agreed) | Registers the user’s choice regarding cookies | 13 months |
| Drupal.language | Drupal cookie configuration (language redirection) | 7 days |
| Drupal_language_redirection | Drupal cookie configuration | 1 year |
| Drupal.tableDrag.showWeight | Drupal cookie configuration | 1 year |
| authorized_config | Allows knowledge of what services were rejected/accepted by the user | 1 year |
| getaquote | Registers the user’s choice on the Find My Product webform | 1 year |
| cookie-agreed | Cookie created by “Smile” to retain the user’s choice on cookies within the GDPR scope | 1 year 1 day |
| Cookie issued by third parties | Description | Duration |
|---|---|---|
| __unam | Cookie offered by ShareThis to activate content sharing | 9 months |
| _trossion | Allows displaying of offers adapted to the interests of the user on the internet (doubleclick.net) | 1 year et 1 month |
| _troRUID | Allows displaying of offers adapted to the interests of the user on the internet (doubleclick.net) | 6 months |
| _troSYNC | Allows displaying of offers adapted to the interests of the user on the internet (doubleclick.net) | 6 months |
| utag_main | Used by Tealium | 1 year |
|
Salesforce (_kuid_) |
Allows to better understand how visitors use the website, to collect navigation information, and to personalize contents and ads displayed on this website and on partners' websites. | 13 months |
| Statistic Cookie | Description | Duration |
|---|---|---|
| _ga | Cookie used by Google Universal Analytics, allowing user identification through a unique ID generated randomly | 1 year |
| _gid | Cookie used by Google Universal Analytics, allowing user identification through a unique ID generated randomly | 24h |
| xtant | Cookie used by AT Internet (Analytics) containing a technical value linked to the identified visitors management. Used by XITI. | 6 months |
| xtat | Cookie used by AT Internet (Analytics) containing a textual ID linked to the identified visitor. Used by XITI. | 6 months |
| xtvrn | Cookie used by AT Internet (Analytics) containing a technical value linked to the identified visitors management. Used by XITI. | 6 months |
| _utma | Cookie used by Google Analytics to identify a visitor | 2 years |
| _utmz | Cookie used by Google Analytics to identify the entry point of the visitor on the website, the device, the campaign (if configured through a tracker or AdWords) and the search request | 6 months |
| atuserid | Cookie used by AT Internet (Analytics) to identify the website visitors in first-party cookie (PS : this cookie is not calling a domain name different from the website). Used by XITI. | 1 year 1 day |
| dtCookie | Cookie used by Dynatrace (Analytics) containing the session ID (performance tracking) | 1 minute |
| dtLatC | Cookie used by Dynatrace (Analytics) containing the session ID (performance tracking) | 1 minute |
| dtPC | Cookie used by Dynatrace (Analytics) to identify the ideal location to measure performance (performance tracking) | 1 minute |
| dtSa | Cookie used by Dynatrace (Analytics) like intermediate stocking to follow the user’s actions (performance tracking) | 1 minute |
| rxVisitor | Cookie used by Dynatrace (Analytics) to identify the visitor (performance tracking) | 1 minute |
| rxvt | Cookie used by Dynatrace (Analytics) to identify the end of the user’s session (performance tracking) | 1 minute |
| atidvisitor | Cookie used by AT Internet (Analytics) to collect the numsites (unique site IDs) seen by the visitor and to stock the visitor ID. Used by XITI. | 6 months |
| dtCookie | Cookie used by Dynatrace (Analytics) containing the session ID (performance tracking) | 1 minute |
| dtLatC | Cookie used by Dynatrace (Analytics) to measure the server latency (performance tracking) | 1 minute |
How to withdraw your consent?
On your first connection to evcharge.totalenergies.com website, you will be asked to give your consent to the use of non-essentials cookies and/or to make setting. If you subsequently wish to reconsider your choices, you can display the cookies settings here (insert hyperlink to the cookies settings). To delete cookies already stored, please refer to the procedure provided by your operating system (Windows, OS…).
5. Your rights / Contact
In accordance with current regulations, you have the right to access, correct, delete your data, the right to data portability, to object to processing and to withdraw your consent.
To exercise your rights and question us about your personal data processing, you can contact the data controller at [email protected] or by mail to TotalEnergies Charging Services, Marketing & Communication Department, 6 rue Dewoitine, 78140 VELIZY VILLACOUBLAY, FRANCE.
If you feel, after contacting us, that your rights have not been respected, you can lodge a complaint with the competent supervisory authority.